Refund policy

RETURNS

All sales are final. We do not accept returns or provide refunds for any products purchased through our store. Please contact us with any questions or concerns about your purchase before completing the transaction at thehouseofskyla@gmail.com

EXCHANGES

Exchanges (if applicable)
We only replace items if they are unused defective (explanation and pictures required). If you need to exchange it for the same item, send us an email at thehouseofskyla@gmail.com. Please note we reserve the right to refuse exchanges to maintain quality control.

Exchange Shipping
To exchange your product, please email us for instructions.

You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.